Keeping drivers safe from robbery, hijacking, and cargo theft requires a multi-faceted approach involving pre-emptive training, technology, and clear company protocols for incident response.

Proactive Safety Tips for Drivers

The most effective way to prevent theft is to make the truck and its cargo an unattractive target. Drivers should be unpredictable by varying their routes, stop times, and locations whenever possible, as thieves often surveil drivers to identify patterns. It’s crucial to secure everything by using high-security locks on the trailer doors and cab. A driver should always take the keys, even for a short break. When stopping, drivers must park smart by choosing well-lit, secure locations with security cameras and other trucks. Backing the trailer doors against a wall or another truck can also prevent access. A key element of prevention is to stay alert and be cautious of vehicles following you. If a driver in another vehicle tries to get you to pull over, don’t stop in an isolated area; drive to a well-lit, public place like a police station before exiting the vehicle. Drivers should also keep a low profile and never discuss details of their cargo or route with strangers or on social media.

Tools for Enhanced Safety

Technology provides an extra layer of protection and can be crucial for recovery. Telematics and GPS tracking systems allow fleet managers to monitor a truck’s location and receive alerts for unauthorized movement. Some systems even include a panic button for the driver to discreetly alert the company of an emergency. AI-powered dash cams are a powerful deterrent and can provide critical video evidence. Additionally, remote shut-off systems allow the fleet manager to remotely disable a hijacked vehicle, preventing thieves from getting far.

Driver Training and Company Protocols

Fleet managers play a crucial role in preparing drivers for the worst-case scenario.

What to tell drivers in training

The most important thing for a driver to do in a robbery or hijacking is to prioritize their personal safety. Drivers should be told to never resist an armed robber because cargo and equipment can be replaced, but a life cannot. While complying with demands, a driver should try to be a good witness by calmly observing the robber’s appearance, voice, and any distinguishing features. Drivers should also keep their hands visible and, if they need to move, announce their actions clearly. A company should provide drivers with a simple, clear checklist of what to do before, during, and after an incident.

What a driver should do after an incident

Once the robber has left, the driver should immediately move to a safe location and call 911. After notifying law enforcement, the driver must contact the fleet manager to report the incident. The driver should also be instructed not to touch anything that the robber may have touched to preserve potential fingerprint evidence.

The Fleet Manager’s Response

When an incident occurs, the fleet manager’s job is to support the driver and manage the situation. The immediate response must prioritize the driver’s well-being. The fleet manager should check on the driver’s physical and mental state and, if needed, coordinate with law enforcement and the insurance company to locate and recover the assets. If the driver was robbed at gunpoint or was hurt, the company must provide immediate medical and psychological support, including access to counseling services.

If a driver returns to an empty truck, the fleet manager must handle the situation professionally and avoid sounding accusatory. Instead of questioning a driver, the focus should be on gathering facts and ensuring their safety. The fleet manager should have a clear, non-accusatory protocol for this exact situation that includes immediately calling the police, filing a report, and gathering all details. This approach builds trust and ensures the driver feels supported rather than blamed.

Additional Tips and Resources

For additional resources on cargo theft prevention, fleet managers and drivers can consult organizations like CargoNet, which provides intelligence and a centralized database for the industry, and the FBI’s Cargo Theft Program. Many insurance providers also offer training materials and risk management consulting to help companies reduce the likelihood of theft.

Also read: Insider Tips from a Truck Insurance Broker